Privacy Policy

Hampton Court Castle Privacy Policy

Hampton Court Castle (“We” or “us”) are committed to safeguarding the privacy of our visitors, both to Hampton Court Castle and to our website. This policy sets out how we collect and store and use personal data provided when you use our website, services or applications. It covers how it is processed, how we keep it secure and under what circumstances we may disclose it to other people.

We may change this policy from time to time, so please check this page from time to time to ensure you are happy with it. If it changes in a material way we will notify users on our website.

This policy was last updated 15th June 2022.

Our Contact Details

If you would like to get in touch with us regarding this privacy policy, please do so using the contact details below.

Name: Hampton Court Castle
Address: Hampton Court Castle, Hope under Dinmore, Herefordshire, HR6 0PN
Phone Number: 01568 797 777
Email:office@hamptoncourtcastle.co.uk

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

The type of personal information we collect

We currently collect and process personal information to ensure that we provide you with the best possible service, maintain and improve our website, comply with our legal and accounting obligations and inform you about the services we provide.

We collect the following information:

Personal Information provided by yourselves. This can include name, contact details, email address, telephone number, information shared on our website, communicated over the telephone or via social media;
Financial information if required to process payments
Information about your computer or mobile devices and about your visits to and use of this website. This can include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
Third-party data. An example of this would be information shared from wedding listing sites. We will ensure that any information shared this way has the appropriate permissions.
CCTV video. Visitors to Hampton Court Castle may be recorded on CCTV cameras for security purposes.
any other information you choose to share with us;

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To provide you with products and services
If you are applying for a job
Providing consent for marketing material
To provide feedback and reviews on our services
Protect the security of Hampton Court Castle

We also receive personal information indirectly, from the following sources in the following scenarios:

Third-party listing sites.
- If you complete a form and request information about us on a wedding listing site they may pass your details on to us so that we can answer your enquiry.
- If you complete a review on a third party site we may collect information connected with that review and use it to improve our services and for marketing material.
Website tracking tools and social media
- If you visit our website we may collect information about the devices you are using and your behaviour. For more information on this, please see our cookie policy.

How we use your data

How we use the information that you have given us and under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are as follows:

Your consent.
- This is for the processing of your personal information for marketing purposes only. You are able to remove your consent at any time. You can do this by contacting us at office@hamptoncourtcastle.co.uk
- This would be used to provide you with marketing communications with information on events, offers and information that we think may be of interest to you. All of the marketing emails you may receive from us will include the option to unsubscribe in the footer of the email.

We have a contractual obligation.
- Either we have entered into a contract with you, or you have asked us for pre-contractual information.
- For example, we will use the information provided to deliver the services you have requested such as processing payments or planning your wedding.

We have a legitimate interest.

- We use this information to maintain the security of Hampton Court Castle; to improve and enhance our services and develop and grow our business.
- For example, we may use the information gathered to better understand our customers so that we can improve our services to them.

We may share this information with external suppliers where necessary for them to fulfil a contract on our behalf.

How Google Uses Your Information

We use Google services on our website. You can find out more about how Google uses your data by visiting the Google’s Privacy & Terms site.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

How we store your personal information

We will only hold on to your personal data for as long as is necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Once that purpose has been fulfilled, we will securely delete the data.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@hamptoncourtcastle.co.uk if you wish to make a request.

How to get in touch

If you have any questions, comments or concerns about our use of your personal information, you can contact us at office@hamptoncourtcastle.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Hampton Court Castle. References to "our Website" or "the Website" are to hamptoncourtcastle.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Hampton Court Castle
Hampton Court Castle Hope under Dinmore
HR6 0PN

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.